Flexi Elite Curl Rollers

1. Wash & Condition: Use a salon-quality sulfate-free hydrating shampoo and conditioner. Rinse thoroughly to prevent product buildup.

2. Drying: Allow extensions to air dry fully before installing.

3. Brushing: Always detangle from bottom to top using a wide-tooth comb or brush.

4. Moisture: Apply a lightweight serum to keep bundles soft and prevent dryness.

5. Night Care: Sleep with a silk or satin bonnet or pillowcase to maintain longevity and reduce frizz.

1. Wash & Condition: Use a sulfate-free, moisturizing shampoo and conditioner. Rinse thoroughly to prevent product buildup and maintain curl definition.

2. Drying: Gently squeeze out excess water and allow curls to air dry completely. Avoid rubbing to prevent frizz.

3. Detangling: Always detangle from bottom to top using your fingers or a wide-tooth comb. Preserve curl pattern by being gentle.

4. Moisture & Definition: Apply a lightweight curl cream or leave-in serum to hydrate and define curls.

5. Night Care: Sleep with a silk or satin bonnet or pillowcase. Pineapple or loosely braid curls to maintain shape and prevent tangling.

1. Are all online orders pre-order?
Yes! All online orders are processed as pre-orders. This means your item isn’t stocked in our salon — we order it directly from our vendors after you place your purchase.

2. When are vendor orders placed?
We submit vendor orders once a week on Fridays at 5 PM EST.

• Orders placed Monday–Friday are included in that week’s order.
• Orders placed after Friday 5 PM EST will be included in the next week’s vendor order.

3. How long will my order take to arrive?
Our estimated timeline is:

• Vendor Processing: 3–5 business days after we submit our weekly vendor order.
• Shipping to You: 3–7 business days once we receive your order.

⏳ Total Estimated Timeline: 7–12 business days from the time you place your order.
Please note that holidays, vendor delays, or shipping carrier issues may extend this timeframe.

4. Do you have items in stock for immediate pickup?
Yes! We keep limited on-hand inventory in our salon for local pickup customers only. If you’d like to pick up your order right away, please check our local stock availability.

5. Can I cancel or change my order after purchase?
Because all online orders are processed as pre-orders, they cannot be cancelled or modified once submitted to our vendors. Please double-check your selections before completing checkout.

6. Do you accept returns or exchanges?
Due to the nature of our products (hair extensions and beauty items), all sales are final for hygiene and safety reasons. If you receive a defective or incorrect item, please contact us within 3 business days with photo proof.

7. What if my order is delayed?
We’ll keep you updated if there are any delays from our vendors or shipping carriers. Once items are shipped, we’ll provide you with a tracking number so you can follow your package.